Return Policy
Return & Refund Policy
Return Window
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
Eligibility Criteria
To qualify for a return, your item must be:
In the same condition that you received it
Unworn / unused
With all original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at contact@arshadmenswear.com.
Once your return request is approved, we will send you:
A return shipping label
Detailed instructions on how and where to send your package
Important: Items sent back without prior authorization will not be accepted.
Return Address
10 Main Block Fortress Stadium, Cantt, Lahore, 54000
Return Shipping Costs
Customers are responsible for their own return shipping costs.
These costs are non-refundable. If your refund is approved, the return shipping fee will be deducted from the refund amount.
Damages & Issues
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us immediately at contact@arshadmenswear.com so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (beauty products)
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards
If you’re unsure whether your item is eligible, please contact us.
Exchanges
The fastest way to get the item you want is to:
Submit a return request for your current item
Once your return is approved, place a new order for the replacement item
European Union – 14-Day Cooling-Off Period
For orders shipped into the EU, customers have the right to cancel or return their order within 14 days, for any reason and without justification.
The item must meet the same eligibility requirements listed above.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
Your refund will be processed to your original payment method within 10 business days
Your bank or card provider may require extra time to post the refund
If more than 10 business days have passed since your refund approval, please contact us at contact@arshadmenswear.com.